FAQ

If you’re looking for help or support, you can browse the most commonly asked questions below. If you don’t find an answer, you can always contact us directly.

How do I create an account?

To sign up for Yoinki:
1. Download and install the Yoinki app
2. Follow the instructions on the app to set up your account
3. Use the account you created to sign in

How do I reset my PIN?

To reset your PIN:
1. Open your Yoinki app
2. Choose the ‘Profile’ tab
3. Choose ‘Logout’
4. Enter your mobile number
5. Enter the six digit verification code you receive
6. Choose and set a PIN between 4 and 8 digits
7. Confirm your PIN
If you have forgotten your PIN:
1. Open your Yoinki app
2. Enter your mobile number
3. Enter the six digit verification code you receive
4. Choose and set a PIN between 4 and 8 digits
5. Confirm your PIN
.

How do I make a donation to charity?

To make a new donation:
1. Open your Yoinki app and login securely using your PIN
2. Choose the ‘Donate’ tab
3. Search for the charity you would like to donate to using the search bar
4. Follow the instructions to make a new donation

How do I stop donating to a charity?

To stop a donation:
1. Open your Yoinki app and login securely using your PIN
2. Choose the ‘Donations’ tab
3. Select the donation you would like to stop
4. Select ‘Stop’

Are my details secure?

The Yoinki app uses a number of security measures to deliver high standards of security and to provide you peace of mind when you are making charitable donations. To find out more about our security measures, visit the Security section of our website.

Why am I being billed by The Big Difference Foundation?

Yoinki collects donations on behalf of an Australian charity: The Big Difference Foundation.

The Big Difference Foundation is a specialist fundraising organisation helping all Australian charities make their operations more convenient, lower cost and fun. The Big Difference Foundation is committed to making a big difference to Australian charities.

How do I view receipts for my donations?

To view your tax receipts:
1. Open your Yoinki app and login securely using your PIN
2. Choose the ‘Donations’ tab
3. Select ‘History’
4. Choose the donation receipt you would like to view
To view your Year-End Tax Statement:
5. Open your Yoinki app and login securely using your PIN
6. Choose the ‘Profile’ tab
7. Select ‘View Year-End Tax Statement’

All donations made through Yoinki are tax deductible. Before you claim a tax deduction, you should check your personal tax circumstance with a tax professional. You can view your tax receipts, and a Year-End Tax Statement in your Yoinki app.

How do I set up corporate gift matching with my employer?

If your employer has partnered with Yoinki, you can make it easy for them to choose to gift match your donations. All you need to do is sign up to Yoinki using your corporate email address, or add it to your profile with these steps:
1. Open your Yoinki app and login securely using your PIN
2. Choose the ‘Profile’ tab
3. Choose the ‘Edit Profile’ option
4. Use your corporate email address (eg. john.smith@company.com)
5. Corporate gift matching analytics will be enabled for your company

How do I volunteer to work with a charity?

You can use Yoinki to volunteer to work with your favourite charity. To apply for a volunteering opportunity with Yoinki:
1. Open your Yoinki app and login securely using your PIN
2. Choose the ‘Volunteer’ tab
3. Select the project you would like to volunteer on
4. Select ‘Apply’
If you are selected to participate in a volunteering project, you will receive an email confirming the details of the project.