If you’re looking for help or support, you can browse the most commonly asked questions below. If you don’t find an answer, you can always contact us directly.
To sign up for Yoinki:
To reset your PIN:
If you have forgotten your PIN:
To collect a payment for your charity:
If you believe you have incorrectly collected a payment please email us at firstname.lastname@example.org and we will endeavour to organise a refund, usually within 24 hours
The Yoinki app uses several security measures to deliver high standards of security and to provide you peace of mind when you are making charitable donations. To find out more about our security measures, visit the Security section of our website.
Yoinki collects donations on behalf of an Australian charity: The Big Difference Foundation.
The Big Difference Foundation is a specialist fundraising organisation helping all Australian charities make their operations more convenient, lower cost and fun. The Big Difference Foundation is committed to making a big difference to Australian charities.
To view your tax receipts:
All donations made through Yoinki are tax deductible. Before you claim a tax deduction, you should check your personal tax circumstance with a tax professional. You can view your tax receipts, and a Year-End Tax Statement in your Yoinki app.
To view the payments you have collected with Yoinki:
To view the data you have collected at your events with Yoinki: